Contact centre surges
A single outage can multiply call volume, leaving customers on hold when they need updates most.
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Solutions · Utilities
Keep the lights on.
Keep customers smiling.
Utilities run critical infrastructure and serve millions of customers. HyperAI powers outage communications, field crew assistants and asset insight — instantly, at any scale.
Free to start · No card required · Live in minutes
Any
volume, from calm days to storm surges
1 API
for text, vision and reasoning
24/7
self-serve console
5-day
billing cycles, no surprises
When the storm hits, everyone calls at once.
Outages bring call surges, crews need answers in the field, and aging assets generate inspection data faster than engineers can review. Utilities need intelligence that scales with the weather.
Field knowledge gaps
Crews waste time hunting for manuals, maps and procedures on remote job sites.
Inspection backlogs
Drone and line imagery piles up faster than engineers can review it for defects.
Capabilities
Intelligence for critical infrastructure
Serve customers, support crews and understand assets in real time.
Outage communication
Conversational assistants deliver accurate, empathetic updates to thousands of customers at once.
Asset image review
Vision models flag corrosion, vegetation encroachment and damage in inspection imagery.
Field crew copilots
Instant answers from procedures, specs and work history, right on a crew’s mobile device.
Operational summaries
Turn telemetry, logs and reports into clear daily briefs for operations leaders.
Storm-ready scale
Serve any volume without capacity planning, so service holds up when demand peaks.
Governed access
Scoped keys, admin roles and usage logs to support your security and regulatory programs.
How it works
Modernise operations in three steps
- 1
Create your account
Start free and invite operations, customer and engineering leads.
- 2
Pick a model and get a key
Choose the right models per use case and issue keys per department or application.
- 3
Ship and scale
Go live, monitor usage centrally and scale effortlessly through peak events.
Use cases
Where utilities put AI to work
Customer self-service
Answer billing, outage and service questions instantly across chat, SMS and voice channels.
Vegetation and line inspection
Triage inspection imagery so engineers review only the spans that need attention.
Work order summarisation
Condense crew notes and job histories into clear records for planners and regulators.
Regulatory filing drafts
Assemble first drafts of reports from operational data for expert review.
Outcomes
What utilities achieve
Shorter
hold times during outages
Automated updates handle routine questions so agents focus on complex cases.
Faster
inspection review
AI triage points engineers straight to the assets that need action.
Better-equipped
field crews
Instant access to procedures and history means fewer return visits.
Critical infrastructure deserves critical-speed intelligence.
HyperAI helps utilities serve customers and maintain assets — whatever the weather.
FAQ
Questions, answered
Can HyperAI handle outage-level traffic spikes?
Yes. The platform is built to serve any volume, so customer-facing assistants keep responding when demand surges.
Can it analyse drone and inspection imagery?
Vision-capable models can classify and describe images sent through the API, helping prioritise human review.
How do we govern usage across departments?
Issue scoped keys per team or application, set limits, and review usage logs centrally in the console.
Does it work on mobile devices in the field?
Any app that can make an API call can use HyperAI, including mobile tools your crews already carry.
How is billing structured?
You pay for metered usage, with billing settling every five days for clear, current visibility into spend.
Power your operations with instant AI.
Start free and bring real-time intelligence to customers, crews and assets.