Casework backlogs
Applications and forms queue for weeks while staff review documents by hand.
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Solutions · Government
Public service.
At the speed of now.
Citizens expect answers as fast as their favourite apps. HyperAI helps agencies answer questions, process casework and summarise policy — with central controls designed for public-sector oversight.
Free to start · No card required · Live in minutes
1 API
for service, casework and policy analysis
24/7
citizen support, self-serve console
5-day
billing cycles for budget visibility
µs
routing overhead by design
Demand is rising. Budgets aren’t.
Agencies face growing caseloads, complex regulations and citizens who expect digital-first service. Staff are stretched, backlogs grow, and every new tool must withstand scrutiny.
Contact centre strain
Repetitive questions about eligibility and status crowd out complex cases.
Policy complexity
Long regulations and guidance documents are hard for staff and citizens to navigate.
Capabilities
Modern service, responsibly delivered
Instant AI with the oversight public agencies require.
Citizen service assistants
Answer common questions in plain language, grounded in official guidance, at any hour.
Casework summarisation
Summarise applications and supporting documents for faster, consistent staff review.
Policy and regulation analysis
Summarise, compare and explain lengthy policy documents for staff and the public.
Accessible, multilingual
Translate and simplify communications so every resident can understand them.
Oversight controls
Role-based admin, scoped keys, rotation and usage logs to support accountability.
Spend transparency
Metered usage with five-day billing and per-key reporting for clear budget tracking.
How it works
From pilot to programme
- 1
Create your organisation
Set up admins and roles aligned to your agency’s governance model.
- 2
Pick a model and get a key
Choose models for each use case and scope keys per programme or department.
- 3
Ship with staff in the loop
Launch services with human review where it matters and monitor usage centrally.
Use cases
Where agencies apply AI
Benefits and permit enquiries
Help residents understand eligibility, requirements and status instantly.
Application intake
Extract and summarise information from forms and attachments for caseworkers.
Correspondence drafting
Draft clear, consistent letters and responses for staff review.
Public consultation analysis
Summarise thousands of submissions into themes decision-makers can act on.
Outcomes
What agencies gain
Weeks → days
casework turnaround
Summaries help staff review applications faster and more consistently.
Around the clock
citizen answers
Residents get help when they need it, not just during office hours.
Clear
oversight and spend
Usage logs and per-key reporting support accountability to the public.
Government that answers instantly earns lasting trust.
HyperAI helps public servants do more for the people they serve.
FAQ
Questions, answered
Does HyperAI meet government compliance requirements?
Compliance with public-sector regulations and procurement rules remains your agency’s responsibility. HyperAI is designed for regulated workloads and provides controls — API key management, usage logs and admin roles — to support your compliance program.
Are humans kept in the loop on decisions?
Your agency designs the workflow. HyperAI produces summaries and drafts; staff make determinations and decisions.
How do we oversee usage?
Admins manage roles and scoped keys, and usage logs show activity by key for internal review and reporting.
Can we track spend by programme?
Yes. Issue keys per programme or department and report usage by key. Billing settles every five days.
Can it communicate in multiple languages?
Yes. Multilingual models can translate and simplify content to make services more accessible.
Deliver the services citizens deserve.
Start free and pilot your first AI-assisted service with full oversight.