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1
console for keys, usage and billing
5-day
billing cycles explained
Instant
key revocation
Human
answers when you write
Nobody likes waiting for help.
When something isn’t working, you need the answer now — not a ticket number.
Bot loops
Support that never reaches a human.
Billing confusion
Charges you can’t connect to usage.
Capabilities
Help for every topic
Find what you need in seconds.
Accounts & sign-in
Sign-up, password resets and single sign-on.
API keys
Creating, naming, rotating and revoking keys.
Models
Choosing, enabling and calling catalog models.
Usage
Reading your request history and analytics.
Billing
How five-day cycles and metered usage work.
Limits
Requests-per-minute limits and what to do when you hit one.
How it works
Getting help
- 1
Search
Check the knowledge base for your topic.
- 2
Check your console
Request history often shows exactly what went wrong.
- 3
Write to us
Still stuck? Contact us and a person will help.
Use cases
Popular questions
I lost my API key
Keys can’t be recovered. Revoke it and create a new one in seconds.
My request was refused
Check the error in your history — it’s often a rate limit or a disabled model.
How is my bill calculated?
Every charge maps to metered requests at the published rate for each model.
How do I reset my password?
Use “Forgot password” on the sign-in page.
Outcomes
Our support promise
Clear
answers
Plain language, no runaround.
Human
help
A person reads every message.
Self-serve
by default
Most answers are already in your console.
The best support is the question you never had to ask.
And when you do ask, a real answer.
FAQ
Questions, answered
How do I contact support?
Use the address on our contact page and include your account email.
Why was my request rate limited?
Your account has a requests-per-minute limit. Back off and retry, or contact us to discuss your needs.
When am I billed?
Usage is settled every five days.
Can I delete my account?
Yes. Ask us and we’ll delete your account and its records, except where the law requires us to keep something.
Do you offer single sign-on?
Yes, through Ventureship single sign-on.